ifwebstudio blog » General http://blog.ifwebstudio.com PHP, SEO, Web Design Tue, 08 Dec 2009 18:27:48 +0000 en hourly 1 http://wordpress.org/?v=3.0 Surpass hosting problems http://blog.ifwebstudio.com/general/surpass-hosting-problems/ http://blog.ifwebstudio.com/general/surpass-hosting-problems/#comments Sun, 19 Mar 2006 20:37:00 +0000 Ilir Fekaj http://blog.ifwebstudio.com/?p=7
Well, like webmasters in the world, I spent last several years in search of perfect web host, which will allow my web business to grow and develop. As by definition, the perfect web host should have best balance of price, features, reliability, plenty of space and bandwidth, and one of the most important things – excellent technical support!

My story with Surpass hosting begins more than a year ago when I moved one of my less important sites there just for testing purposes. After few months of use I was very impressed with quality of their service. The site had literally 99.9% uptime with excellent response time and one of my issues was resolved by tech support almost instantly – after only 20 minutes. One by one I moved all my sites to their servers.

Everything was fine until two days ago when I discovered that my main source of income was suspended! After few seconds of shock I thought, “OK, I will contact tech support and things will be solved very quickly”. I opened a new ticket in their support department and asked them what happened. After few hours I got a response that their records show my web site suspended because of nonpayment and they diverted my ticket to “Suspended accounts department”. Meanwhile, my ticket was magically diverted to “Accounting department”. This morning (after 24 hours of losing traffic, SE rankings, customers and advertising revenue) I finally got a response where they informed me that I haven’t paid for my hosting in the last three months and they sent me links where to pay. This is really weird since I have the same Surpass account and the same credit card for all of my web sites hosted there. Anyway, since I wasn’t in mood to argue and I just wanted my site back, I paid those bills and informed them immediately after. That was more than 12 hours ago and I still haven’t received any response from them and, of course, my site is still down…

Don’t get me wrong, Surpass is an excellent host (at least compared to others I tried) and I’m fully aware that I’m not their only customer, but suspending one’s site without any notice or warning certainly put a blot on their name.

2009 Edit: This issue was successfully solved and 3,5 years after, I’m still their customer.

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]]> http://blog.ifwebstudio.com/general/surpass-hosting-problems/feed/ 0 My first blog post http://blog.ifwebstudio.com/general/awwww-my-first-blog-post/ http://blog.ifwebstudio.com/general/awwww-my-first-blog-post/#comments Sun, 19 Mar 2006 20:23:00 +0000 Ilir Fekaj http://blog.ifwebstudio.com/?p=6
As I stated in my post title, this is my first blog post ever. I never thought I would have the urge to share my thoughts with complete strangers, but as you can see – there they are. If you continue to read posts on this blog, first thing you’ll notice is very bad English grammar, but I’m always trying to improve it :)

I will share my opinions and observations about various Internet technologies (this is what I do for living) like PHP, HTML, CSS; web design, graphic design, SEO and everything else that comes to my mind from time to time…

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